What is Unified Communications?
Unified Communications (UC) refers to a phone system that integrates (or “unifies”) multiple communication methods within a business.
Your business probably communicates in a number of ways: phone calls, video conferencing, instant messaging, email, SMS, fax – the list goes on and on.
A UC solution brings together all the ways your business communicates and lets them “talk” to each other so they can work together in one system – making your business much more efficient.
Benefits of Unified Communications
UC offers a competitive advantage to businesses by reducing the number of independent tools, platforms, and solutions they need to communicate.
Many businesses are choosing UC solutions over a traditional phone systems because it’s a better way to future-proof their investment and keep pace with advances in technology.
Here are a few of the main benefits UC has to offer businesses:
- Improved efficiency
- Reduced costs
- Increased revenue
- Better customer service